Thank you for shopping with Oliva Studio.
We would like you to be happy with your Oliva's purchase, but if you change your mind you can return or exchange your item to us within 14 days of the order being delivered to you.
The returned items must be in new condition, unworn and free of damages and need to have the original package and the tags attached.
Unfortunately, we can not offer you free returns at the moment, so the return shipping fee will need to be paid by you, please note this condition before placing an order.
Sometimes customs may apply import fees. These fees will be the client’s responsibility and will be deducted from the final refund.
HOW TO RETURN AN ITEM
If you finally decide to return/exchange your item, please contact us at email@example.com and we will help you with your request.
Please remember that we will only be able to accept your return if the following criteria applies:
- The items are in new condition, unworn and free of damages.
- Have the original package and the tags attached.
Oliva Studio reserves the right to refuse returns that are unauthorised and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorised or non-standard returns, the product will be returned to the shipping address specified in the original order.
Exchanges requested online are only processed upon receipt of returned merchandise and are based on stock availability at that time.
We are not able to reserve or guarantee stock in advance. Should you be interested in a different colour or style, or if the product page states the product is low in stock, please register your return request for a refund, and simply purchase the new piece(s) separately.
Once your return is received, we will send you an email confirming you that we have received it. We will also notify you of the approval or rejection of your refund.
If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.
If you have any question regarding your return or exchange, contact us at firstname.lastname@example.org we will be happy to answer you.